To the Elle Family,
Following the Government’s decision to include Spas and Massage Parlours in the list of affected businesses, we have decided that for the benefit of all of our team and clients we should now no longer fulfil appointments at our wonderful Hair & Beauty Salon.
We are so sorry if this causes any additional upset at this very difficult time and over the next few days, I will be contacting anyone with scheduled appointments to ensure everyone is aware. I would also like to reassure everyone that all courses and vouchers will be honoured and adjusted to reflect the length of time we are unable to provide a service to you.
We are fortunate that, at Elle, we employ our team directly and so thanks to the recently announced government support for small businesses, whilst we are going to need to make significant changes to what we do, we are not going to stop trying to provide you with the best possible service - you just won’t be able to spend the time personally with our fantastic team.
It is our plan that if you cannot come to Elle then we should try and bring Elle to you, and so we have spent the last week preparing the business for a new range of free-of-charge online services that we will be offering via our website.
Many of the products that you are currently able to purchase at Elle will be available on our new online shop where we offer a variety of delivery and collection methods.
I will be available for free of charge remote consultations to support you in any area of your beauty regimes. I will help you continue with your treatments and even piece together new skincare solutions to counter the effect of more time spent inside. We know exactly which of our products are best suited to individual hair types and will be delighted to help you. We also have a fab new range of hair-up instruction videos – Chelsea has a great ‘how to hide your roots’ milkmaid braid that she can’t wait for you to try!
Alongside one-to-one consultations (book below),
the team have been working on a range of video demonstrations and blog posts that we hope you will find informative, and at least a little bit amusing, during your newfound downtime. Each week we will be advertising and hosting various themed webinars where you can grab a glass of wine and join friends and fellow clients whilst the team hold live demonstrations and discussions on a range of hair, beauty and wellbeing treatments that you can achieve from the comfort of your own home. Our hope is that these will be as interactive as possible and so add some much-needed fun and social engagement to our newly defined schedules.
I have deliberately not used the word closed in this message as hopefully you will see from the above range of activities that we aren’t. We are simply self-isolating for the good of our clients, our team, and everyone. You could say we are in Elle-solation!
All our love as always,
Sarah & Co x
your crowning glory